FAQ

How do I track my order?

After your order ships, we’ll send you a confirmation email with tracking details. You can also use the Order Tracking page on our site.

How long does delivery take?

Delivery times depend on your location and the carrier. You’ll see estimated delivery information at checkout, and tracking updates once your order is on the way.

Can I change or cancel my order?

If your order hasn’t shipped yet, we may be able to help. Please contact Support as soon as possible with your order number.

Do you offer refunds or returns?

Refund/return eligibility depends on the product and order status. For assistance, please contact Support and include your order number.

Are your products in stock?

We update stock levels regularly. If an item is out of stock, it may not be available for purchase until it’s replenished.

What should I do if my item arrives damaged or faulty?

Please contact Support with photos and your order number so we can help as quickly as possible.

Is there customer support available?

Yes—our support team is available to help with order questions, product questions, and delivery/tracking issues. Visit the Support page to get in touch.